Privacy Policy

We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at support@Chilindo.com

Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

Collection of Personal Information

Chilindo does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group and sister companies for internal use only.

When you create a Chilindo account the personal information we collect may include your:

-Name

-Delivery Address

-Email Address

-Telephone Number

-Mobile Number

-Date of Birth

-Facebook UserId

-Gender

The personal information we collect from you will be used in some or all of the following ways:

To deliver the products you have purchased from Chilindo

To update you on the delivery of the product and for customer support purposes

To provide you with relevant product information

To process your orders and to provide you with the services and information offered through our website and which you request

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on Chilindo website, we will also use your personal information to send you marketing and/or promotional materials from time to time. If relevant, we will allow our sister companies to send relevant marketing materials to you. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed by our agent Chilindo Limited. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on Chilindo website.

Security of Your Personal Information

Chilindo ensures that all information collected will be safely and securely stored. We protect your personal information by:

- Restricting access to personal information

- Maintaining technology products to prevent unauthorised computer access

- Securely destroying your personal information when it's no longer needed for our record retention purposes

- Chilindo uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from Chilindo website. In exceptional circumstances Chilindo may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Chilindo is committed to complying with the Privacy Act and the National Privacy principles.

We may however use your contact information to send newsletters from us and from our related companies.

If you believe that your privacy has been breached by Chilindo please contact us at support@Chilindo.com and we will resolve the issue.

Collection of Computer Data

When you visit Chilindo, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

- Your computer's IP address

- Browser type

- Webpage you were visiting before you came to our site

- The pages with in Chilindo you visit

- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

- This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

Chilindo reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breeches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at support@Chilindo.com

Data Deletion Requests

If you would like to request deletion of your data, please email to it-support@Chilindo.com. Data Deletion requests will be processed within 72 hours.